Frequently asked questions

What are your office hours?


We are open Monday through Friday, 8am to 5pm; OFFICE CLOSED ON ALL HOLIDAYS




How do I release my vehicle to my insurance company?


In order to release your vehicle we must have it in writing (no verbal releases). a) You can call the office to request us to fax you a release form and fax it back completely filled out. b) Download the release form from the link at the bottom of the page and fax it back completely filled out. c) Come in to the office and fill out the release form here during normal business hours.




What forms of payment do you accept?


For Road Service Calls: - We accept cash - VISA, Mastercard, AMEX, Discover w/card holder present - (We do not take credit cards over the phone) - Local Checks with valid ID For Vehicle Impounds & Accidents: - We accept cash - VISA, Mastercard, AMEX, Discover w/card holder present - (We do not take credit cards over the phone) - NO CHECKS




How do I get my personal property from my vehicle?


If no police department release is required, the registered owner of the vehicle may retrieve personal property. Items that are bolted or wired to the vehicle however cannot be removed.




If I have AAA Roadside Service, can I call you directly for service?


No, you must call the AAA Emergency Road Side number 800-222-4357




What do I do if I can’t afford to get my vehicle out of your storage yard?


You can come into the office during normal business hours with the title to the vehicle and your ID. The fees will stop accruing on the date you turn over the title, but you will still be responsible for the fees up to that date.




May I set up an appointment for service?


Yes, you can call our dispatch center 24/7 at 209-714-4444 | 925-222-2220




Do you sell cars or have vehicle auctions?


No, we do not have vehicle auctions but we do have lien cars for sell. For more info, Please call 209-714-4444.




Can I pick up my vehicle after normal business hours?


Yes you can, but there we be an additional fee. Please call ahead for amount.





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